We understand that purchasing a sex doll is a significant investment and that you expect the highest quality product and service. At SexDollPlus.co.uk, we take pride in our products and customer service. However, due to the intimate nature of our products, we are unable to accept returns or exchanges on used sex dolls. This is in accordance with health regulations and assures our customers of the highest standards in safety and hygiene.
We appreciate your understanding on this matter. Nonetheless, we are committed to ensuring your complete satisfaction. If upon receipt of your order, you discover a manufacturing defect or damage to your doll, please contact our customer support team within 48 hours. We will work diligently with you to resolve the issue, offering a suitable solution to guarantee your satisfaction.
What if I changed my mind after making an order?
We completely understand that circumstances can change, and you might need to reconsider your order. Our policy is designed to accommodate such situations with flexibility and understanding. Here’s what you need to know about canceling your order and the corresponding refund process:
- Cancellation Before Shipment:
- If you change your mind before your order is shipped (you have not yet received a delivery tracking number from us)(please understand that sometimes the package may have already been dispatched, but due to a high volume of orders, our team might not have been able to provide you with the tracking number yet), simply contact our support team.
- We will process a full refund, deducting a £60 handling fee, no questions asked.
2. Cancellation After Dispatch
- If you decide to cancel your order or return or exchange after accepting, receiving, and opening the package, please keep reading for further instructions.
To be eligible for addressing your concerns, the doll must be in the same condition as received. It should be unworn, unused, with tags intact, and in its original packaging. We also require the receipt or proof of purchase to facilitate the process. (please note that the return courier fee is your responsibility. Due to the weight of the dolls, this fee typically ranges from £200 to £350, varying by location.)
- After our warehouse receives and verifies the returned package, checked and confirmed the doll remains in a condition that can be resold, we will issue a 50% refund. A processing fee will be deducted from your refund amount. This fee will be the lesser of 50% of your total order value or a minimum of £200. If 50% of your order value does not reach £200, a flat fee of £200 will be applied. This covers the costs associated with the failed delivery and restocking
- Please note that due to the high volume of orders and limited staffing, this process may take up to one to two months. Thank you for your patience and understanding.
Please note that for the health and safety of our staff and other customers, we cannot accept returns on dolls that have been used. If a doll has been used, please do not attempt to return it or misrepresent its condition as unused. Thank you for your understanding.
In the event that your concerns are validated, we do not offer cash refunds. Instead, we provide store credit that can be applied to any future purchase from SexDollPlus.co.uk. This credit does not expire, giving you the flexibility to choose when and what you want to buy next, ensuring you have the utmost control and convenience in your purchasing experience.
Your trust is our top priority, and we are here to make your shopping experience smooth, enjoyable, and satisfying. If you have any questions or concerns about our policy, please feel free to contact our friendly customer support team. Thank you for choosing SexDollPlus.co.uk
